/* Paleta tomada del prototipo de docs/demo, para que la app se vea como lo que se mostró. */
:root {
  --navy: #0B2F5E;
  --teal: #0FA47F;
  --teal-l: #14C296;
  --cyan: #0E9DBF;
  --bg: #F4F7FB;
  --card: #FFFFFF;
  --line: #E2EAF3;
  --txt: #16202E;
  --muted: #6B7C93;
  --amber: #E8A33D;
  --red: #E2574C;
  --wa: #25D366;
  --ig: #E1306C;
  --fb: #0084FF;
  --shadow: 0 1px 3px rgba(16, 36, 64, .06), 0 6px 20px rgba(16, 36, 64, .07);
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: 'Segoe UI', system-ui, -apple-system, Roboto, Arial, sans-serif;
  background: var(--bg);
  color: var(--txt);
  font-size: 14px;
}

a { color: var(--navy); text-decoration: none; }
a:hover { text-decoration: underline; }

.layout { display: flex; min-height: 100vh; }

.side {
  width: 220px;
  flex-shrink: 0;
  background: var(--navy);
  color: #fff;
  padding: 18px 0;
}
.side .marca { font-size: 18px; font-weight: 600; padding: 0 20px 18px; letter-spacing: .5px; }
.side .marca span { color: var(--teal-l); }
.side nav a {
  display: block;
  padding: 10px 20px;
  color: #C9D8EC;
  border-left: 3px solid transparent;
}
.side nav a:hover { background: rgba(255, 255, 255, .06); text-decoration: none; color: #fff; }
.side nav a.activo { background: rgba(255, 255, 255, .1); border-left-color: var(--teal-l); color: #fff; }
.side .pie { padding: 16px 20px 0; font-size: 12px; color: #8FA6C4; }

.principal { flex: 1; padding: 24px 28px; min-width: 0; }
.titulo { display: flex; align-items: baseline; gap: 12px; margin: 0 0 18px; }
.titulo h1 { font-size: 20px; margin: 0; }
.conteo { color: var(--muted); font-size: 13px; }

.tarjetas { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 14px; margin-bottom: 22px; }
.tarjeta { background: var(--card); border: 1px solid var(--line); border-radius: 10px; padding: 16px; box-shadow: var(--shadow); }
.tarjeta .rotulo { color: var(--muted); font-size: 12px; text-transform: uppercase; letter-spacing: .4px; }
.tarjeta .valor { font-size: 26px; font-weight: 600; margin-top: 6px; }

.panel { background: var(--card); border: 1px solid var(--line); border-radius: 10px; box-shadow: var(--shadow); margin-bottom: 20px; }
.panel h2 { font-size: 15px; margin: 0; padding: 14px 16px; border-bottom: 1px solid var(--line); }
.panel .cuerpo { padding: 16px; }

table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 10px 16px; border-bottom: 1px solid var(--line); vertical-align: top; }
th { color: var(--muted); font-size: 12px; text-transform: uppercase; letter-spacing: .4px; font-weight: 600; }
tr:last-child td { border-bottom: none; }

.filtros { display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 16px; align-items: center; }
.filtros input, .filtros select {
  padding: 8px 10px; border: 1px solid var(--line); border-radius: 8px; background: #fff;
  font: inherit; color: inherit; min-width: 150px;
}
.boton {
  background: var(--navy); color: #fff; border: none; border-radius: 8px;
  padding: 9px 16px; font: inherit; cursor: pointer;
}
.boton:hover { background: #0d3a72; }
.boton.claro { background: #fff; color: var(--navy); border: 1px solid var(--line); }

.chip { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 12px; border: 1px solid var(--line); }
.chip.whatsapp { background: rgba(37, 211, 102, .12); border-color: rgba(37, 211, 102, .35); color: #10804a; }
.chip.sms { background: rgba(124, 77, 255, .1); border-color: rgba(124, 77, 255, .3); color: #5b34c7; }
.chip.instagram { background: rgba(225, 48, 108, .1); border-color: rgba(225, 48, 108, .3); color: #b3245a; }
.chip.facebook { background: rgba(0, 132, 255, .1); border-color: rgba(0, 132, 255, .3); color: #0060bd; }
.chip.email, .chip.otro { background: #EEF3F9; color: var(--muted); }
.chip.abierta, .chip.abierto { background: rgba(15, 164, 127, .12); border-color: rgba(15, 164, 127, .35); color: #0b7a5e; }
.chip.pendiente { background: rgba(232, 163, 61, .14); border-color: rgba(232, 163, 61, .4); color: #9a6410; }
.chip.pospuesta { background: #EEF3F9; color: var(--muted); }
.chip.resuelta, .chip.resuelto, .chip.cerrado { background: #EEF3F9; color: var(--muted); }
.chip.urgente { background: rgba(226, 87, 76, .12); border-color: rgba(226, 87, 76, .35); color: #b8342a; }
.chip.alta { background: rgba(232, 163, 61, .14); border-color: rgba(232, 163, 61, .4); color: #9a6410; }
.chip.ventana { background: rgba(14, 157, 191, .12); border-color: rgba(14, 157, 191, .35); color: #0a7591; }

.vacio { color: var(--muted); padding: 24px 16px; text-align: center; }

.aviso { padding: 11px 14px; border-radius: 8px; margin-bottom: 16px; border: 1px solid var(--line); background: #fff; }
.aviso.success { background: rgba(15, 164, 127, .1); border-color: rgba(15, 164, 127, .35); color: #0b7a5e; }
.aviso.error { background: rgba(226, 87, 76, .1); border-color: rgba(226, 87, 76, .35); color: #b8342a; }

.responder { display: flex; flex-direction: column; gap: 10px; align-items: flex-start; }
.responder textarea {
  width: 100%; padding: 10px 12px; border: 1px solid var(--line); border-radius: 8px;
  font: inherit; resize: vertical;
}
.muted { color: var(--muted); }

/* Cliente 360 */
.ficha { display: grid; grid-template-columns: minmax(260px, 320px) 1fr; gap: 20px; align-items: start; }
/* En pantallas angostas la columna de datos pasa arriba, en vez de recortar las conversaciones. */
@media (max-width: 1100px) {
  .ficha { grid-template-columns: 1fr; }
  .layout { flex-direction: column; }
  .side { width: auto; }
  .side nav { display: flex; flex-wrap: wrap; }
  .principal { padding: 18px 16px; }
}
.dato { display: flex; justify-content: space-between; gap: 12px; padding: 7px 0; border-bottom: 1px solid var(--line); }
.dato:last-child { border-bottom: none; }
.dato .k { color: var(--muted); }
.hilo { border: 1px solid var(--line); border-radius: 10px; margin-bottom: 14px; overflow: hidden; }
.hilo .cabecera { display: flex; gap: 10px; align-items: center; padding: 10px 14px; background: #F8FAFD; border-bottom: 1px solid var(--line); }
.mensajes { padding: 12px 14px; display: flex; flex-direction: column; gap: 8px; max-height: 340px; overflow-y: auto; }
.burbuja { max-width: 78%; padding: 8px 12px; border-radius: 12px; }
.burbuja.entrante { background: #EEF3F9; align-self: flex-start; border-bottom-left-radius: 3px; }
.burbuja.saliente { background: rgba(15, 164, 127, .12); align-self: flex-end; border-bottom-right-radius: 3px; }
.burbuja .meta { font-size: 11px; color: var(--muted); margin-top: 4px; }

/* Embudo */
.tablero { display: flex; gap: 14px; overflow-x: auto; padding-bottom: 8px; }
.columna { min-width: 250px; flex: 1; background: var(--card); border: 1px solid var(--line); border-radius: 10px; box-shadow: var(--shadow); }
.columna h3 { font-size: 13px; margin: 0; padding: 12px 14px; border-bottom: 1px solid var(--line); display: flex; justify-content: space-between; }
.columna .total { padding: 8px 14px; font-size: 12px; color: var(--muted); border-bottom: 1px solid var(--line); }
.oportunidad { padding: 12px 14px; border-bottom: 1px solid var(--line); }
.oportunidad .valor { font-weight: 600; }

.paginacion { display: flex; gap: 10px; align-items: center; padding: 14px 16px; color: var(--muted); }